The No Surprises Act (NSA) has numerous requirements for health insurance providers to succeed in its goal of ending surprise billing. Notably, health insurers must now update and verify provider directories regularly. Furthermore, inaccurate provider directory information now directly affects a health insurer’s bottom line due to penalties and limits on out-of-network costs for consumers.
The presenters of the webinar included Neel Butala, MD, Co-Founder and Chief Medical Officer, HiLabs, Sanjay Acharya, Sr. Vice President, Strategy & Growth, HiLabs and Kuldeep Jiwani, Sr. Vice President, Data Science, HiLabs.
At this webinar, the presenters described the importance of provider directory accuracy in context of the No Surprises Act (NSA). They first laid out the business case for provider directory accuracy and the financial implications of poor data quality in the context of the NSA. We presented new research regarding the state of provider directories across the health insurance market nationwide nine months into NSA implementation. Finally, they provided concrete suggestions on improving provider directory quality with specific examples of successes at large national health insurers.

At this webinar, attendees learned about:
1. The business case for provider directory accuracy and financial implications of poor data quality in the context of the NSA
2. The state of provider directories across the health insurance market nationwide nine months into NSA implementation
3. Practical and proven ways to improve provider directory quality with specific examples of successes at large national health insurers